Client Assistance

Activities and Events

In our fast-paced society, it can be difficult for seniors and their families to overcome challenges that come with age. Fortunately, Berks Encore’s staff — along with its volunteers — works tirelessly to assist people in filing their income taxes, accessing a myriad of government benefit programs, understanding and selecting the appropriate prescription drug plan under Medicare Part D, among others.

In 2013, our APPRISE Program’s trained staff and volunteers served 7,520 seniors seeking insurance-related assistance. Issues handled by the APPRISE program range from health insurance counseling for people over age 60, Medicare, HMOs, supplemental insurance, medical assistance, and long-term care insurance. More than 30,000 information and referral calls were fielded by staff and volunteers including those made to the APPRISE Telecenter Hotline. In addition, 930 eligible seniors received Produce Vouchers in association with the PA Department of Agriculture. We also provide assistance with rent and property tax rebates, PACE (prescription assistance), and LIHEAP (fuel assistance).

During the 2013 Medicare Open Enrollment period, we assisted 1,400 seniors with identifying a Medicare plan, saving them a total of $155,800. On average, those who made a change in their enrollment saved $780 per year.

Senior Services Help

Click here to access Berks Encore’s Resource Directory, which will assist you in accessing programs and services, as well as providing County, State and Federal points of contact. We hope that this directory will also serve as a quick telephone reference in serving your needs.

Local Government
BERKS COUNTY COMMISSIONERS 610-478-6136
ELECTION SERVICES/VOTER REGISTRATION 610-478-6490
PROTHONOTARY OFFICE 610-478-6970
RECORDER OF DEEDS 610-478-3380
REGISTER OF WILLS 610-478-6600
SHERIFF 610-478-6240
TAX CLAIM BUREAU 610-478-6640
State Government
GOVERNOR TOM WOLF 717-787-2500
LIEUTENANT GOVERNOR 717-787-3300
PENNSYLVANIA DEPARTMENT OF AGING 717-783-1550
Health Organizations
ALS ASSOCIATION 800-782-4747
ALZHEIMERS ASSOCIATION 610-375-4990
AMERICAN CANCER SOCIETY 610-921-2329
AMERICAN DIABETES ASSOCIATION 610-435-6700
AMERICAN HEART ASSOCIATION 610-867-0583
AMERICAN LUNG ASSOCIATION 610-941-9595
AMERICAN RED CROSS 610-375-4383
ARTHRITIS FOUNDATION 610-374-8133
ASSOCIATION FOR RETARDED CITIZENS OF BERKS COUNTY 610-603-0227
BERKS COUNTY ASSOCIATION FOR THE BLIND 610-375-8407
BERKS DEAF & HARD OF HEARING SERVICES 610-685-4520
BERKS COUNTY MEDICAL SOCIETY 610-375-6555
MENTAL HEALTH ASSOCIATION OF READING AND BERKS COUNTY 610-775-3000
NATIONAL MULTIPLE SCLEROSIS SOCIETY 610-376-1309
Housing
BERKS COMMUNITY ACTION PROGRAM (BCAP) 610-376-6571
BERKS COUNTY COMMUNITY DEVELOPMENT (REHABILITATION) 610-478-6325
BERKS COUNTY HOUSING AUTHORITY (subsidized) 610-775-4813
BERKS COUNTY OFFICE OF AGING
(listing of senior citizen subsidized apartment complexes)
610-478-6500
BERKS ENCORE
(listing of senior citizen subsidized apartment complexes)
610-374-3195

 

Emergency Housing
BERKS WOMEN IN CRISIS 610-372-4065
HOPE RESCUE MISSION 610-375-4224
OPPORTUNITY HOUSE 610-374-4696
NEIGHBORHOOD HOUSING SERVICES OF READING 610-372-8433
READING HOUSING AUTHORITY 610-376-0814
Information & Referral
BERKS WOMEN IN CRISIS 610-372-4065
HOPE RESCUE MISSION 610-375-4224
OPPORTUNITY HOUSE 610-374-4696
NEIGHBORHOOD HOUSING SERVICES OF READING 610-372-8433
READING HOUSING AUTHORITY 610-376-0814
Legal Services
AARP LEGAL ASSISTANCE 866-330-0753
BERKS COUNTY BAR ASSOCIATION 610-375-4591
BERKS COUNTY DISTRICT ATTORNEY CRIME VICTIM SERVICES 610-478-6000
BERKS COUNTY PUBLIC DEFENDERS 610-478-6650
BERKS WOMEN IN CRISIS 610-372-4065
LAWYER REFERRAL SERVICE 610-375-4591
MOTHERS AGAINST DRUNK DRIVING (MADD) 610-372-6233
MIDPENN LEGAL SERVICES 617-376-8656
SENIOR LAW HELPLINE 877-727-7529
Services
ABILITIES IN MOTION (AIM) 610-376-0010
ADULT PROTECTIVE SERVICES 610-478-6500
BERKS COUNTY OFFICE OF AGING(lists provided for Nursing Facilities, Personal Care Boarding Homes,Housing, Hospice, Adult Day Care, Personal Response Systems, Medical Equipment And Supplies, Home Care) 610-478-6500
BERKS ENCORE (610) 374-3195
BERKS COUNTY MENTAL HEALTH/MENTAL RETARDATION 610-478-3271
BERKS COUNTY VETERANS AFFAIRS 610-378-5601
BERKS TALKLINE: Administrative Offices 610-921-9820
BERKS TALKLINE: Hotline 11 a.m.-11 p.m. daily Open for all ages 610-374-8255 800-472-8255
BOYERTOWN AREA MULTI-SERVICE 610-367-6957
BERKS COUNTY CAREERLINK 610-988-1300
CATHOLIC SOCIAL AGENCY 610-376-7144
COUNCIL ON CHEMICAL ABUSE (COCA) 610-376-8669
DEPARTMENT OF VETERANS AFFAIRS:BERKS COUNTY OUTPATIENT CLINIC 610-208-4717
DEPARTMENT OF VETERANS AFFAIRS HOTLINE 800-827-1000
GREATER BERKS FOOD BANK 610-926-5802
HISPANIC CENTER 610-376-3748
JEWISH FEDERATION OF READING 610-921-2766
LA CASA de la AMISTAD 610-685-1284
LIBERTY RESOURCES 610-432-3880
MEALS ON WHEELS (at Berks Encore) 610-374-3195
SERVICE ACCESS MANAGEMENT ( SAM, INC)(Crisis Intervention) 610-236-0530
SALVATION ARMY – SHARE 610-777-6555
UNITED DISABILITIES SERVICES 610-685-1653
Support Groups
ALCOHOLICS ANONYMOUS 610-373-6500
ALS 877-434-7441
ALZHEIMERS DISEASE 610-375-4990
AMERICAN CANCER SOCIETY 610-921-2328
AMERICAN LUNG ASSOCIATION 610-373-0253
BERKS DEAF AND HARD OF HEARING 610-685-4520
BERKS WOMEN IN CRISIS 610-372-4065
BERKS COUNTY ASSOCIATION OF THE BLIND 610-375-8407
BRAIN INJURY SUPPORT GROUP 610-374-0989
BREAST CANCER SUPPORT SERVICES OF BERKS COUNTY 610-375-9925
CANCERVIVORS 610-777-7107
CAREGIVERS OF AGING PERSONS 610-777-7107
GAMBLERS ANONYMOUS 800-547-4615
MENTAL HEALTH ASSOCIATION 610-775-3000
MULTIPLE SCLEROSIS ASSOCIATION 610-376-1309
PARKINSONS SUPPORT GROUP 610-929-8627
STROKE CLUB 610-796-6328
Transportation
BARTA 610-921-0601
Special Service 610-921-2361
COURTESY TRANSPORT 610-373-7886
READING METRO TAXI (wheelchair accessible vans) 610-374-5111
READY RIDE 800-366-0929
VOLUNTEER HOME CARE 610-682-1412
Volunteer and Educational Opportunities
BERKS COMMUNITY TELEVISION – BCTV 610-374-3065
BERKS COUNTY OFFICE OF AGING:VOLUNTEER OMBUDSMAN PROGRAM 610-478-6500
BERKS COUNTY PUBLIC LIBRARY 610-378-5260
BERKS ENCORE: APPRISE (INSURANCE COUNSELING) 610-374-3195
BERKS ENCORE: MEALS ON WHEELS 610-374-3195
BERKS ENCORE:VOLUNTEER INCOME TAX ASSISTANCE 610-374-3195
BERKS HISTORY CENTER 610-375-4375
FOSTER GRANDPARENT PROGRAM 610-478-6500
LITERACY COUNCIL OF READING & BERKS COUNTY 610-670-9960
NATIONAL SHUT-IN VISITATION SOCIETY 610-374-6908
PENN STATE COOPERATIVE EXTENSION 610-378-1327
READING PUBLIC LIBRARY (Main Library) 610-655-6350
READING PUBLIC MUSEUM 610-371-5850
UNITED WAY OF BERKS COUNTY 610-685-4550
VOLUNTEER HOME CARE 610-682-1412
For more information on how Berks Encore continues to assist our clients, contact us online!