Client Assistance

Activities and Events

In our fast-paced society, it can be difficult for seniors and their families to overcome challenges that come with age. Fortunately, Berks Encore’s staff — along with its volunteers — works tirelessly to assist people in filing their income taxes, accessing a myriad of government benefit programs, understanding and selecting the appropriate prescription drug plan under Medicare Part D, among others.

In 2013, our APPRISE Program’s trained staff and volunteers served 7,520 seniors seeking insurance-related assistance. Issues handled by the APPRISE program range from health insurance counseling for people over age 60, Medicare, HMOs, supplemental insurance, medical assistance, and long-term care insurance. More than 30,000 information and referral calls were fielded by staff and volunteers including those made to the APPRISE Telecenter Hotline. In addition, 930 eligible seniors received Produce Vouchers in association with the PA Department of Agriculture. We also provide assistance with rent and property tax rebates, PACE (prescription assistance), and LIHEAP (fuel assistance).

During the 2013 Medicare Open Enrollment period, we assisted 1,400 seniors with identifying a Medicare plan, saving them a total of $155,800. On average, those who made a change in their enrollment saved $780 per year.

Senior Services Help

Click here to access Berks Encore’s Resource Directory, which will assist you in accessing programs and services, as well as providing County, State and Federal points of contact. We hope that this directory will also serve as a quick telephone reference in serving your needs.

Local Government State Government Health Organizations Housing Emergency Housing Information & Referral Legal Services Services Support Groups Transportation Volunteer and Educational Opportunities

For more information on how Berks Encore continues to assist our clients, contact us online!